This Privacy Policy explains how Chat Wings, Inc. ("Chat Wings", "we", "us") collects, uses, and protects information when you use our website, applications, and WhatsApp Business API platform (together, the "Services").
1.Information we collect
We collect information in three ways:
- Information you provide — name, email address, phone number, company details, billing information, and any content you upload such as contact lists, message templates, and chatbot flows.
- Information collected automatically — device type, browser, IP address, pages visited, and usage events, gathered through cookies and similar technologies.
- Information from your customers — When you connect your WhatsApp Business Account through the official WhatsApp Business Platform, we process messages, phone numbers, and profile names only as necessary to provide the Services.
2.How we use information
- Provide, operate, and maintain the Services, including routing messages through the official WhatsApp Business API.
- Set up and manage your account, process payments, and send service-related notices.
- Provide customer support and respond to your requests.
- Monitor usage to improve performance, develop new features, and keep the platform secure.
- Comply with legal obligations and enforce our Terms & Conditions.
3.Legal bases for processing
Where laws such as the GDPR apply, we process personal data on these bases: performance of our contract with you, our legitimate interests (such as securing and improving the Services), your consent (for example, marketing emails), and compliance with legal obligations.
4.Sharing & disclosure
We do not sell personal data. We share information only with:
- Meta Platforms — to deliver messages through the official WhatsApp Business API, as required to operate the Services.
- Service providers — hosting, payment processing, analytics, and support tools that act under contract and only on our instructions.
- Integrations you enable — such as your CRM or e-commerce platform, only when you connect them.
- Legal requirements — when disclosure is required by law, court order, or to protect the rights and safety of users.
- Business transfers — in connection with a merger, acquisition, or sale of assets, with notice to you.
5.Data retention
We keep account information for as long as your account is active and for a reasonable period afterwards to comply with legal, tax, and accounting obligations. Conversation data is retained according to the settings you choose in your workspace, and you can export or delete it at any time. When data is no longer needed, we delete it or anonymize it.
6.Your rights
Depending on where you live, you may have the right to:
- Access a copy of the personal data we hold about you.
- Correct inaccurate or incomplete data.
- Delete your data ("right to be forgotten").
- Export your data in a portable format.
- Object to or restrict certain processing.
- Withdraw consent at any time where processing is based on consent.
To exercise any of these rights, email chatwingsco@gmail.com. We will respond as soon as reasonably possible.
7.Cookies
We use essential cookies to keep you signed in and the platform secure, and optional analytics cookies to understand how the Services are used. You can manage optional cookies through the cookie banner or your browser settings. Disabling essential cookies may prevent parts of the Services from working.
8.International transfers
Chat Wings operates globally. When we transfer personal data across borders, we rely on appropriate safeguards such as Standard Contractual Clauses and work only with providers that offer an adequate level of protection.
9.Children's privacy
The Services are intended for businesses and are not directed at children under 18. We do not knowingly collect personal data from children. If you believe a child has provided us data, contact us and we will delete it.
10.Changes to this policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through an in-app notice before the changes take effect. The "Last updated" date at the top shows the latest revision.
11.Contact us
Questions about this policy or our data practices? Reach us at:
- Email: chatwingsco@gmail.com
- Phone:+91 7906683614
- Address: Kanker Khera, Meerut Cantt, Meerut, Uttar Pradesh 250001